Order Status & Tracking

Login to your account and click on My Orders to get all the information.

 

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways –

After you log in to your account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status. Please note that this link becomes valid only 24 hours after your order is dispatched.

Alternately, you may track your order through our order shipment email which provides a direct link to track your order in real-time on the service provider’s website

In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

  1. Go to the service provider’s website
  2. Type in the tracking number provided in the mail in the Tracking section and check the status

You will receive an email confirmation from Dental Lab Shop once your order is successfully placed. The mail will have all the details related to your order.

 

Please allow 24 hours post-delivery of your order for the order status to be updated.

Our team works hard to make sure your order reaches you on time, or sooner. However, sometimes bad weather, flight delays, political disruption and other unprecedented issues can delay an order. You can track your order under Order History in the My Account section. We’ll keep you posted about any delays by SMS or email.

Orders will be delivered in four to five business days. Some orders might take more time to reach, depending on flight schedule 

No, we do not offer this facility at the moment.

Payment Information

You can pay using your PayPal account to make payments

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

No, we’re sorry, we will not be able to transfer the amount to your bank account, or not to give you the same amount in cash.

Your My Credit balance can only be used to shop one of our brands online.

No, there are absolutely no hidden charges. You pay only the amount that you see in your order summary.

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account or Credit Card within seven business days.

Manage Your Account

Yes. You need an account to be able to shop. However, as a member you can enjoy a truly personalized experience without the hassle of entering your details every time you shop from our site. Sign up is very easy, you can shop by simply entering your email ID and details when you place your order or login using your Google or Facebook accounts.

Sign up with your email ID and set a password that you’ll remember. Click Register after entering your details and wait for our confirmation mail, which will include all your account details. You can also sign up using your Facebook or Google login credentials. Once you sign up, you can enjoy faster checkouts, save your preferred delivery addresses, track your orders, request returns and enjoy a range of other services.

Yes. We take data protection seriously, and your information will be stored securely on our servers, using the highest standard of protection, and it will only be selectively shared with partners that abide by applicable data protection legislation. To know more about data protection please read our Privacy Policy in full.

Click on Forgot your Password? Enter your registered email ID or phone number and click Reset Password.

To change the email address you need to sign in to your personal account or contact Dental Supply customer support

General Questions

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If you are still facing the same issue, please mail us a snapshot of the error message to contact us page

Import duties or related taxes are unpaid at the time of placing the order and need to be paid by the customer at the time of receiving the order Any such charges are levied by the local Customs authorities, and we at FabAlley, don’t have any control over it